Customer Service. Leadership. Communications Skills. Soft Skills. Agility. Employee Engagement. Team Building.

As CSz performers, we use our improvisation skills onstage to get people laughing.  Conveniently, offstage, we use them to run a successful business. We specialize in teaching people HOW to use improvisation techniques in their work lives. We teach the essential, yet often overlooked or discarded, communication and listening skills that will consistently improve the quality of your work, home and social relationships. We call this Applied Improvisation.

Improvisation is not "winging it".
It's a highly-refined system of observing, connecting and responding.

Listening - with true focus, staying in the moment
Accepting - circumstances and what others bring to the table
Supporting - making others look good
Taking Competent Risks - trusting and using your intuition
Letting Go of Mistakes - learn and move on

Worldwide, CSz has delivered successful training to employees in every known industry, from network execs to nuns, from lawyers to lumberjacks to high-tech engineers. We’ve been hired by at least 65 of this year's Fortune 500 companies, often repeatedly. In Silicon Valley alone, we've worked with over 500 organizations since 1988.

We offer vital information in a format that's thoroughly entertaining and makes the discussion of key concepts both more resonant and memorable for your people.  And that's the goal - give them a great experience that will bond them socially and empower them in their work capacity. One more thing: We never forget the fun!

CSz Business Training can design a session or series that fits your needs and goals. Let us know what your needs are, and we'll design for your goals.

Customer Service. Team Building. Leadership. Ideation. Your Goals.

 


Customer Service

What if your employees were empowered to make customer service                                                   an opportunity instead of a cost?

The top of your game is not your rulebook, nor your script, nor what you did with the last customer. It's improvisation - a highly refined system of observing, connecting and responding.

We apply improv to these areas:

  • Listening with focus 
  • Accepting circumstances
  • Empathy with Customers
  • Supporting the Team - making others look good
  • Letting Go of preconceived roles and roadblocks
  • Sharing mistakes - and shaking them off
  • Saying YES, AND...
  • Finding where we're needed without direction
  • Awareness of the Big Picture

And while we help your people become more effective, we're bonding them together, engaging them and helping you retain them.

Workshops range from two hours to multiple days to a series over several weeks.  Let us know what you need.  We'd love to help you get your service to the next level.


"An excellent team-building exercise that taught our team how to be more effective. More importantly, how to establish the groundwork for trust and co-operation."
 

Yahoo IDT Product Team


Team Building

The Building Blocks of Everything We Do

When people see a ComedySportz® show for the first time, they're often struck by how the players seem to read each others' minds, and how completely they support each other. No one seems worried when things go wrong - often, the audience can't even tell that something isn't perfect.

It's not an accident.  It's by design, and we apply those same skills to your company - we call it "Applied Improvisation".  Give us a few hours of your people's time, and we'll help you build a stronger team.

We focus on these areas:

  • Laughing together
  • Thinking fast
  • Listening with focus
  • Letting Go of preconceived roles and roadblocks
  • Sharing mistakes - and shaking them off
  • Saying YES, AND...
  • Honoring and Building on our teammates' contributions and ideas
  • Finding where we're needed without direction
  • Committing to the goal
  • Making Others Look Good
  • Celebrating our team accomplishments
     

Sounds like a pretty good team, doesn't it?

All of our workshops contain multiple elements of team building - and they go way beyond "trust exercises".  Trust doesn't happen just because you catch someone falling backward. We give you the building blocks that create trust.

Team Building is the core of what we do. 

Workshops range from two hours to multiple days to a series over several weeks.  Let us know what you need.  We'd love to help you build your team.

"The workshop gave people a chance to have some fun while learning some important skills to take back home to the workplace. I can’t wait to hire them again, only this time for a longer workshop!”

David Grenham - The Ferguson Group

 


Leadership

Management is never easy, but it can become easier to lead.

Great management takes ongoing work to overcome innumerable challenges. Hone the craft of caring for your team through listening, inclusion, support, empowerment and understanding the needs of those who follow.

  • Play Multiple Roles - be more flexible without breaking
  • Command authority without demanding it - lead by following
  • Identify both productive and non-productive games and patterns
  • Build morale by being present and in the moment
  • Be a better listener for your team
  • Take risks without panic: the minute you take a step, conditions WILL change

We can help your managers become leaders.  These workshops are great for:

  • Groups of Managers
  • New Manager with an established team
  • Established Manager with a new team

Inspire your leaders.  Inspire your teams.  We can help.

"You nearly single-handedly made our meeting a success.."

Julie Flores - Silicon Valley Bank

 


Design Thinking / Ideation / Brainstorming

Get rid of the roadblocks at the start of your projects.

Improv culture - the spirit of collaboration through Yes, And... - is a great fit for Design Thinking.

  • Fail early
  • Fail often
  • Remove editors, critics and judges from the early stages
  • Leap past roadblocks 
  • Build on each other's ideas

We've built an exciting Design Thinking module that fits right into a half day session of Applied Improvisation.

Truly inspirational, fun and engaging. Lots of talk from the team on how they will apply. Looking forward to working with you again.
— Joann Martin / Symantec

For more info, fill out our contact form and we'll get right back to you. Honest.